Aggressive Behaviour Policy

Fitt4kids does not tolerate from any person, whether a parent, carer or visitor: bullying; aggressive,  confrontational or threatening behaviour; or behaviour intended to result in conflict. Fitt4kids is a  place of safety and security for the children who attend and for the staff who work here.  

Unacceptable behaviour 

Unacceptable behaviour includes, but is not limited to, the following:  

• Shouting at members of staff, whether in person or over the telephone 
• Physically intimidating a member of staff, eg standing too close or blocking their exit • Using aggressive or abusive hand gestures, eg shaking a fist towards another person • Any other threatening behaviour, both physical and verbal 
• Swearing 
• Physical violence: pushing, hitting, slapping, punching or kicking 
• Spitting 
• Racist or sexist or otherwise abusive comments. 

At Fitt4kids we do not tolerate such behaviour whether it is directed at the staff or at any of the  children in our care. 

Procedure 

If a parent, carer or member of the public behaves in an unacceptable way towards a member of staff  or a child attending Fitt4kids, we will take the following steps: 

• In order to ensure the safety of the children and to limit possible distress, we will remove them  from the vicinity of the incident.  
• The Director or a Fitt4kids staff member will seek to resolve the situation through calm discussion.  • If the individual wishes to make a complaint we will encourage them to follow the Fitt4kids  Complaints procedure, or to complain directly to Ofsted if they so choose. 
• If the individual continues to behave in an aggressive and intimidating manner, we will insist that  they calm down or leave the premises immediately. 
• If the individual refuses to calm down or leave the premises, the Director or Fitt4kids staff  member will contact the police without delay. 

When the immediate incident has been resolved, the Director and staff will reflect on the incident,  and decide whether it is appropriate to ban the individual from the premises for a period of time. The  decision will take into account both the seriousness of the incident and whether the individual has  behaved aggressively before.  

If we decide that a ban is appropriate, we will write to the individual concerned to inform them of the  reasons for the ban and its duration. 

Related policies 

See also: Equalities policy, Complaints policy, Safeguarding policy. 

Written in accordance with the Statutory Framework for the Early Years Foundation Stage (2021): Safeguarding  and Welfare requirements: Introduction [3.2] and Child protection [3.7].